FAQ

Support FAQ

I forgot my password. How do I get a new one? What do I do if I have forgotten my Stars ID? How does your shuffle work? How do I know that it is fair?

Cashier FAQ

How do I make a deposit? I am having problems making a deposit. How do I get help? How do I request a withdrawal?

Mobile FAQ

Where and how can I get your Mobile Poker and other Apps? Are the Mobile applications free? How do I create an account or register to play using the Mobile Poker App?

Security FAQ

What documents are acceptable of proof of address? I have received a transfer from another account and now I wish to withdraw the funds I have been transferred. Do you have any requirement before I submit my request? How many pending withdrawal requests can I have at any one time? How long will it take to process my withdrawal?